Thankfully, if you’re reading this page…it must mean you’ve already stocked up on some of your favourite snacks or we’re very close to fulfilling your snackification dreams and for that we’re ever grateful!
Therefore, don't worry if you’ve changed your mind... you have the right to cancel your order.
- You can return your non-perishable items to us for a refund as long as they’re returned in their original packaging and in a resalable condition.
The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods. If your order is for multiple products for separate delivery, the cancellation period will end 14 days after receipt of the last item. You must clearly communicate to us your decision to cancel before the end of the cancellation period by email to hello@snackfully.co.uk .
If you do cancel, we will reimburse you the cost of the cancelled goods and the standard delivery charge by the original means of payment. Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation. Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back.
You are responsible for returning the goods to us if you cancel under these Regulations.
To allow our super helpful team to process your return please can you include in the box:
- Your order number
- A note to tell us what & why you’re returning
- Enough soft & comfy packaging to keep our lovely products safe on their way home to us
Also, If you do decide to return something, it would be great if you could let us know it’s on its way home by sending an email with your tracking number to hello@snackfully.co.uk
Please be mindful that we won’t be able to refund items that aren’t resalable (for example, the packaging is ripped or snacks are missing from the case) unless they're faulty or damaged.
Damaged & Faulty Products
We’ll do everything we can to get the products, that we love, to you perfectly.
But, on the sad occasion when something arrives damaged or faulty…we'll happily sort things out for you.
All we request is that you let us know within 24 hours of receiving your order by emailing hello@snackfully.co.uk
In the email please include:
- Your order number
- What’s gone wrong
- Pictures of the unfortunate products so we can work out what has happened ☹
Then if we decide that you need to return anything, we'll pay the cost of this, and organise your personalised return label!
Even if you're returning something faulty or damaged, please make sure you package it well for its return trip home. We won't be able to refund you for something that looks like it's been damaged on the way back to us due to insufficient comfy packaging.
Parcels Returned Home by our Couriers
We all forget things from time to time…
So if your parcel is returned to us because you've not collected it from the courier’s depot, we can reship it to you if you pay for the additional postage and packaging. However, we’ll try and contact you as soon as we know your order hasn’t been delivered to find out what you’d like to do.
If you don't want your order to be reshipped, we can refund you the cost of the products minus the cost of delivery.
- If we don't hear from you within 30 days of your parcel being returned to us, we'll automatically refund your order minus the cost of delivery
Regretfully, we can't cover the cost of reshipping orders that were returned to us due to our courier’s calling card not being available. So please do contact us as soon as you think your delivery is taking a little too long to arrive.